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Bestcare Internal Medicine Practice Policies

  • Prescription Policy

    • ​For prescription renewals, contact your pharmacy. The turnaround time is 24 - 48 hours, so please call before you run out of your medication. For your safety, we will refuse to prescribe medications for a new problem without seeing you at the office. Depending on your medical condition we in general require that anyone on continuing medication be seen every 3 months to evaluate drug effectiveness and to detect possible adverse reactions. Prescriptions for medications are given at office appointments. If there are no refills remaining on your prescription, you will need to schedule an appointment before you run out. Before each office visit, review your medication list and make sure that you have enough refills of all your medication to last until your next office visit. For all refill requests please call your pharmacy to send us a request. If your pharmacy contacts our office for renewal authorization and no refill has been authorized it is because you need an appointment.

  • Phone Policy

    • ​Our office staff can answer general questions. If you need to speak with one of the providers, please inform the front desk of the nature of your call. Except for emergencies, our first priority is to patients in the office, so the message will be reviewed after the provider is done seeing patients. If you feel very ill we advise all of our patients to call 911 or go to the emergency where you can be treated promptly.

  • Referral Request Policy

    • Some insurance plans require a referral to see another physician or a pre-certification to have certain procedures done. In most instances your provider will have to see you before we can provide a referral for you. The nature of the referral needs to be addressed and documented in your chart during a face to face visit, please call our office to schedule an appointment if you need a referral or let us know during your office visit. Unless an urgent referral is required, please allow up to 14 days for your referral to be completed.

  • Results of Diagnostic/Lab Tests Policy

    • If you have a test performed, please schedule a follow up within 10 days of the test to go over results. It is your responsibility to call and schedule an appointment to go over all results.

  • Copay Policy

    • Any patient out-of-pocket expense is expected on the date of service. We do except Master Card, Visa, American Express and Discover. ANY other account balances are also due at the time of service.

  • Special Letters & Forms Policy

    • Employers, insurance companies, and others sometimes ask that we prepare letters or forms containing detailed information about the medical care we provide. There are fees for these forms and some require an appointment. Such forms include, but are not limited to, completing disability forms, health questionnaires, assisted living and composing various letters. The fee varies please call our office to ask what the fee maybe for your request and if it requires an appointment. Completion time varies by form.

  • Missed Appointments/Late Cancellation Policy

    • We appreciate your consideration of the provider's schedule. When patients do not show for an appointment it hinders our ability to efficiently manage the schedule and impacts other patients. We require 24 hour advance notice of cancellation. A $50.00 fee will be applied to your account for short-notice cancellations or missed appointments. If you have scheduled a first appointment of the day, you MUST come 20 minutes before your appointment. Patients who miss several appointments without calling may be discharged from our practice.

  • Same Day Appointment Policy

    • Our office has blocked appointment times so we are able to accommodate our patients with same day urgent appointments. Please call our office before going to an urgent care clinic or the hospital. When using an urgent care clinic or a hospital your out-of-pocket expense will be greater.

  • Dismissal Policy

    • If you are "dismissed" from our practice it means you can no longer schedule appointments, get medication refills or consider us your medical provider. Common reasons for dismissal are failure to keep appointments (frequent no shows, noncompliance, abusive to staff, rudeness, failure to pay your bill. WE HAVE A ZERO TOLERANCE policy for being abusive or rude to staff. 

  • MANDATORY Annual Exam/Wellness Visit Policy

    • ​An annual physical exam visit is mandatory once yearly for all of our patients under the age of 65. The annual wellness visit is mandatory of all patients over the age of 65. Questionnaire for your annual visit is available at www.bestcareaz.com. The annual visit is a designated time to review all problems,medications and ensure that all cancer screening and other preventive measures are up to date. The annual visit does not deal with new or existing health problems. That would be a separate service and requires a longer appointment and possibly a copay. Please let our scheduling staffs know if you need the providers help with a health problem, a medication refill or something else. We need to schedule a separate appointment.

  • Financial Policy

    • If you have no Insurance: Payment will be due at the time of service, ask the front desk for cash-pay prices. If you have insurance: Although we are contracted with several insurance companies, it is your responsibility to make sure that our provider is in your plan and if you are in an HMO plan which requires an assigned primary care provider, make sure this is done before your scheduled appointment. (Please note some plans take longer than others for this change to take effect}. It is also your responsibility to know your insurance benefits. At the time of service you will be responsible for all fees that are not covered by your insurance, including co-pays, co- insurance, deductibles and non-covered services or items received. The co-pay cannot be waived by our practice, as it is a requirement placed on you by your insurance carrier. We strive to be as accurate as possible in calculating your responsibility but, with so many variations in policies and fee schedules, we are not always exact. You may receive a statement from our office for any balance due. For your convenience we accept cash, checks, credit cards (Visa, MasterCard, American Express and Discover). Payments are also accepted by phone and at www.bestcareaz.com

  • Auto Accident

    • If your injury is a result of an auto accident, you are required to pay for services and then collect from the auto carrier. We will not file your insurance but will provide you with a receipt to do so.  Liability Injury: If your injury is a result from another party's negligence, you are required to pay for services and then collect from the responsible party. We will not file your insurance but will provide you with a receipt to do so.                                                                                                    

  • Worker's Compensation

    • ​If your injury is due to an accident in your work place, please inform the front desk immediately. You will need to contact your supervisor for instructions on how to file a worker's compensation claim. We regret any inconvenience this may cause.                                                                                                                        

  • Billing

    • ​If you receive a bill from us, it is because we believe the balance is your responsibility. Please contact our billing department, if you think there is a problem. If you cannot pay your entire balance, please call to make payment arrangements.                                                                                                                 

  • Collections

    • ​ Accounts that are not paid within 30 days begin our in house collection process. If your balance becomes 90 days old, your provider will be notified and you may be subject to dismissal from the practice.

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